The Benefits of a Managed Services Agreement

What Is a Managed Services Agreement?

A managed services agreement (MSA) is a contract between a business and a managed service provider (MSP) where the MSP takes on the responsibility of managing the business’s IT infrastructure and systems. With an MSA, you can say goodbye to the constant worry of software updates, network security, and hardware maintenance.

What’s Included in a Managed Services Agreement?

An MSA typically includes the following services:

24/7 Monitoring and Support: With an MSA, you get round-the-clock monitoring of your systems and immediate support whenever you need it.
Network and Security Management: Your MSP will handle all network operations and make sure your systems are secure. They’ll implement firewalls, conduct regular security audits, and protect your sensitive data.
Data Backup and Recovery: MSAs include regular data backups and disaster recovery solutions, making sure your valuable information is always safe and recoverable.
Hardware and Software Management: Under an MSA, your MSP will manage all your hardware and software needs, keeping everything up to date and running smoothly.

Types of Managed Services Agreements

Break/Fix Agreement

With a break/fix MSA, you only pay for IT services when something goes wrong, making it perfect for small businesses with minimal IT needs. When an issue arises, you call in the provider who charges an hourly rate to fix the problem with no ongoing costs or hidden fees. This agreement gives you peace of mind knowing that expert help is just a call away, without breaking the bank.

Monitoring Agreement

With a monitoring agreement, a dedicated provider will constantly monitor your systems, taking immediate action whenever something goes wrong. Under this agreement, you pay a monthly fee, making it an affordable option for businesses that need minimal IT support but don’t want to compromise on reliability.

Fully Managed Agreement

With this agreement, you can hand over all the responsibilities of your IT infrastructure, such as hardware, software, and network management, to a trusted provider. This means you can focus on what you do best while ensuring your technology keeps running smoothly in the background. From regular maintenance to timely updates, a fully managed agreement covers it all. You pay a simple monthly fee for this hassle-free service, making it a perfect fit for businesses with complex IT needs that seek high-level support.

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Benefits of a Managed Services Model

Improved Data Management

With an MSA, you’ll gain access to a playbook of standardized workflows that will revolutionize your data handling process. MSAs allow you to maintain a secure chain of custody with defensible rules and policies for data collection, storage, and destruction, as well as easily migrate data from legacy tools or other vendors to a central repository for streamlined access and certainty. MSAs also offer collaborative opportunities to improve data management. You can receive training on software for culling, data retention, classification, and labeling. Plus, additional services like contract review analysis and flexible staff attorneys are available to streamline your operations and control costs.

Risk Reduction

An MSA brings certainty to the table, allowing you to consolidate who holds and manages your data for legal matters. And if that’s not enough, establishing repeatable processes further reduces risks. Imagine having a robust evidence/data intake workflow, standard processing specifications, and a processing queue that can handle exceptions seamlessly. Not to mention the benefits of having standard hosting templates with specific roles for reviewers, as well as designated analytics models.

Cost Savings

In today’s fast-paced digital world, organizations no longer need to worry about the financial burden of implementing new technologies or maintaining solution growth. By partnering with an MSP and securing an agreement, you can take advantage of economies of scale and buying power to secure lower price points for technology.

Predictable Costs

With an MSA, you’ll have the peace of mind of knowing exactly what you’re paying for and when.

Improved Efficiency

Another benefit of MSAs is the improved efficiency they bring. With experts handling all your IT needs, you can say goodbye to annoying downtime and hello to uninterrupted productivity. No more technical difficulties interrupting crucial tasks—your team can now fully concentrate on their core processes, resulting in enhanced output and satisfaction.

Access to Expertise

With an MSA, your company gains access to a team of IT professionals who can provide top-notch assistance. They have the knowledge and experience to handle any IT challenge, empowering you to leverage their understanding and stay ahead of the competition.

Scalability

Scalability is another one of the many benefits these agreements offer. With an MSA, you can customize the services to fit your unique business needs. Whether you’re a small startup looking to grow or an established company ready to scale up or down, this flexibility is a game-changer for your success.

Key Takeaways

With an MSA, IT network interruptions won’t bring your business to a standstill.

National Networks offers comprehensive managed services through an MSA that keeps your operations running smoothly—without breaking your budget. Our team of experts understands the importance of a consistently operating network for your business to thrive. Our technology solutions minimize downtime and strengthen your organization’s operations, all while ensuring the security of your data. As a leading IT solutions provider, we know what small to medium-sized businesses need from their technology partner. And we put your business first, always striving to do what’s best for you. With constant threats from cyberattacks, protecting your network infrastructure is crucial.

Let us help you safeguard your data and keep your business running smoothly. Contact us today for a free consultation and start building your IT managed services contract.

Benefits of a Managed Services Agreement

What Is a Managed Services Agreement?

What’s Included in a Managed Services Agreement?

Types of Managed Services Agreements

Break/Fix Agreement

Monitoring Agreement

Fully Managed Agreement

Benefits of a Managed Services Model

Improved Data Management

Risk Reduction

Cost Savings

Predictable Costs

Improved Efficiency

Access to Expertise

Scalability

Key Takeaways

Share This Post

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What We Do

Louisiana

Texas

Benefits of a Managed Services Agreement

What Is a Managed Services Agreement?

What’s Included in a Managed Services Agreement?

Types of Managed Services Agreements

Break/Fix Agreement

Monitoring Agreement

Fully Managed Agreement

Benefits of a Managed Services Model

Improved Data Management

Risk Reduction

Cost Savings

Predictable Costs

Improved Efficiency

Access to Expertise

Scalability

Key Takeaways

Share This Post

Related Postings

What We Do

Louisiana

Texas

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