• LA: (337) 474-4249 TX: (409) 724-0440
  • Lake Charles, Louisiana 2950 Country Club Lake Charles, LA 70605
  • Nederland, Texas 2909 Spurlock Rd Nederland, TX 77627

“National Network’s Service and Support is Superior,” says Adrian from Elite Service Recovery & Towing. He stopped by to share his thanks and praise for the IT service and support we provide.


Elite has been serving southwest Louisiana since 1998. They have two locations, one in Lake Charles, LA and another in South Sulphur, LA. Their experienced operators handle towing, recovery, and equipment hauling needs. When people call for help, they’re always there.

This is one of the things Adrian raves about when it comes to National Networks. We’ve been providing IT Managed Services for Adrian and his team for three years now, and what Adrian like most is that he doesn’t have to worry about IT issues anymore. He can concentrate on what he needs to do for his customers.

Adrian explains:

“National Network’s Service and Support is superior. Any time I call them, they get back to me almost immediately to let me know that they’ve received my ticket and that they’re going to be on top of it. Then, within a matter of hours, the problem is fixed, and we’re back up and running. I have more time to focus on my business and not worry about the small stuff like a wire that may be broken, or a program that’s not operating right. They take care of our computer systems all the way to our phone systems. Without them, I’d have big headaches, so I’m very appreciative of what they do. I can’t thank them enough.”

We really appreciate Adrian’s comments, and we’re always thrilled to see the positive impact we can make on our clients’ businesses.

Adrian and his team are on the road constantly. That’s their job – to assist stranded motorists and recover their vehicles. To do this, their drivers need reliable mobile communications and connectivity with their office staff.  With our Mobile Device Management (MDM) Services, businesses like Adrian’s can efficiently and securely handle tasks when on the road.

National Network’s combination of IT consulting services, IT management, remote support, and 24×7 monitoring, ensure that business data is secure when it leaves the office.

We use the most up-to-date MDM solutions that can:

  • Remotely locate, wipe or lock a stolen device.
  • Wipe only business data from a personal device.
  • Continuously monitor and manage devices.
  • Implement secure passcode policies.
  • Enforce encryption policies.
  • And more.

When our clients need to collaborate on documents when on the road, we help them set up and implement Microsoft Office 365Cloud computing is now an important technology strategy for businesses, and Office 365 is an excellent choice for most organizations.

Of all the productivity suites on the market, we like Office 365 the best for the following reasons:

It’s cloud-based. When you do your computing in the cloud, you’ll have access to your data wherever you are. The tools in Office 365 will work with a PC/Mac workstation, laptop, tablet or even your smartphone.

It’s secure. With Office 365 you get the very best level of security and encryption. This keeps outsiders from accessing your data even when you work remotely. Your files can only be accessed using your individual credentials. These are set up and monitored by Microsoft Azure, a cloud computing service for building, deploying and managing applications and services.

Data is always backed up. Microsoft Office 365 offers its own form of checks and balances, along with OneDrive to store all your files. For added security, we monitor your backups and add an extra layer of security if your data gets compromised or lost.

Office 365 offers many advantages over other productivity solutions. There are major benefits when using the Microsoft Cloud:

You and your team can access data from anywhere on any device. Plus, you can collectively work on a project in real time. You can also share files as links with OneDrive, rather than having to send attachments in emails.

You’ll always have access to the most up-to-date versions of programs. Your business will benefit from the latest Word, Excel, Outlook and other programs without having to pay for upgrades or reinstall software.

Office 365 has the best security features. Security in the cloud is what you make of it. With today’s ever-increasing cyberattacks you should only rely on solutions that provide the highest level of security. Office 365 provides this and includes built-in security solutions like:

  • Encrypted email. This ensures only your intended recipients can read your emails.
  • Data loss prevention. Your confidential data like client account information won’t be exposed.  
  • Advanced threat analytics. Office 365 keeps your company data safeguarded and will alert you of any malicious activity on your network.

Exceptional storage capabilities. When you migrate your data to Microsoft Office 365, you’ll be provided with 1TB of storage space in the OneDrive cloud storage service, and free web hosting and tools to use it. (Note: Migrating your data is complicated, so consider letting us do this for you.)

As Adrian said, we also provide the Business Telephone Services they need to keep in touch.  Our VoIP (Voice-over-Internet-Protocol), solution offers a reliable and economical way to communicate.

The business telephone remains a vital communications asset for most any organization today.  Email, instant messaging and other messaging services are all very useful, but if you don’t have a reliable, up-to-date business phone, your company can’t provide the service your customers expect.

Our VoIP business phones will keep you connected even if a storm hits and all the phone lines are down. This is because it’s cloud-based and doesn’t rely on standard telephone lines. A National Networks VoIP phone system:

  • Is a low-cost option that comes with all the latest features you need to run your business.
  • Routes calls securely through our call center.
  • Can send all your voice messages to email, so you never miss a call.
  • Gives you the ability to make and receive calls remotely via your smartphone.
  • Allows you to receive messages from auto-attendants that continue to function via voicemail-to-email, so you can always stay up and running.
  • Even lets you see when staff members are on the phone and if they are available for a call.
  • Ensures that you can access your phone service remotely from anywhere at any time.
  • Keeps you connected even if the power goes out, or your office is shut down.

These are just a few reasons why Adrian and our other clients rave about the services we provide. However, don’t take their word for it. Give us a call or send us an email, and we’ll be happy to visit so you can decide if National Networks is right for your business.  (337) 474-4249 or (409) 724-0440 or support@nationalnetworks.com

Published on 8th March 2018 by Shawn Maggio