Effective Date: September 26, 2024

At National Networks, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and communicate with us via SMS, email, or other channels. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect various types of information depending on your interaction with us, including:

a. Personal Information

When you engage with National Networks, you may be asked to provide personal information such as:

  • Name
  • Email Address
  • Phone Number
  • Company Name
  • Billing Information (for paid services)
  • IP Address

b. SMS and Messaging Information

To comply with 10 DLC guidelines and for A2P messaging, we may collect:

  • Your mobile number, once you have opted in for SMS or MMS communications.
  • Message content (including your replies to our messages).
  • Metadata (e.g., timestamps of messages sent or received).
  • Carrier information to help manage delivery of messages.

c. Usage Data

We may automatically collect data about how you use our website and services, such as:

  • Your browser type, operating system, and device type.
  • Pages viewed and links clicked.
  • Time spent on our website.
  • Referring/exit URLs.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Service Delivery: To provide and manage the services you request, including managed IT services, backups, and other technical support.
  • Communication: To send you service-related messages, promotional offers, or updates via email, phone, or SMS (with your consent).
  • Improvement of Services: To analyze your usage of our website and services to improve the user experience, troubleshoot issues, and enhance our offerings.
  • Compliance: To comply with legal obligations, industry regulations (including 10 DLC), and any contractual obligations.
  • Billing and Payment Processing: To handle payments for services and provide billing-related communications.
  • Security: To detect and prevent fraud, security breaches, or other harmful activities.

3. 10 DLC Compliance and SMS Messaging

When you opt into our SMS/MMS services, we will collect and use your phone number to send text messages that align with 10 DLC regulations, including service updates, reminders, and marketing offers. Your participation in SMS messaging is voluntary, and you can opt-out at any time by following the instructions in each message.

  • Message Frequency: The number of messages you receive will vary based on your service agreements and preferences.
  • Opt-Out: To stop receiving messages, reply "STOP" to any SMS from us. After opting out, you will no longer receive SMS messages but may continue to receive email communications.
  • Data Rates: Standard messaging and data rates may apply. Please check with your mobile provider for details on your plan.
  • Privacy: We do not sell your mobile number to third parties for marketing purposes. Your information is used solely for delivering the services or messages you have opted into.

4. How We Share Your Information

We may share your information in the following circumstances:

  • With Service Providers: We may share your information with third-party vendors who assist with the delivery of our services, such as payment processors, cloud providers, or communication platforms. These vendors are required to adhere to strict confidentiality agreements.
  • For Legal Reasons: If required by law, subpoena, or court order, or if we believe in good faith that disclosure is necessary to protect our rights, enforce our terms, or comply with legal obligations.
  • In Case of Business Transfer: If National Networks undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you if this occurs.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

SMS messages are stored for a limited time as required for compliance and record-keeping purposes, but not longer than legally or operationally necessary.

6. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You may request corrections to any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal data, though certain legal or operational reasons may prevent full deletion.
  • Opt-Out of Marketing: You can unsubscribe from email marketing or SMS messaging by following the instructions provided in those communications.
  • Data Portability: You can request to receive your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us at the information provided below.

7. Data Security

We implement a range of technical and organizational measures to ensure your personal information is protected from unauthorized access, misuse, disclosure, or destruction. These include encryption, firewalls, and secure data storage methods.

However, no system is entirely secure. While we take reasonable measures to protect your information, we cannot guarantee its absolute security.

8. Cookies and Tracking Technologies

National Networks uses cookies and similar technologies to enhance your experience on our website. These help us understand user preferences, deliver targeted advertisements, and improve website functionality.

  • Cookies: You may choose to accept or decline cookies by modifying your browser settings. Please note that disabling cookies may affect the functionality of our website.
  • Analytics: We use third-party analytics tools (e.g., Google Analytics) to gather information about site usage, which helps us improve our services.

9. Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us, and we will take steps to delete such information.

10. International Data Transfers

If you are accessing our services from outside the United States, your data may be transferred to and processed in the U.S. or other countries where we operate. By using our services, you consent to the transfer of your information to countries with different data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review the Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

National Networks

2950 Country Club Rd.
Lake Charles, LA 70605

Phone: 888-219-4266

Email: info@nationalnetworks.com