Effective Date: September 26, 2024

Welcome to National Networks! By accessing or using our website and services, including our communication channels like SMS/MMS messaging, you agree to comply with the following Terms and Conditions. Please read them carefully as they contain important information regarding your legal rights, obligations, and the use of our services.

1. Introduction

National Networks provides managed IT services, structured cabling, backup solutions, and other IT support services to businesses in Texas and Louisiana. These Terms and Conditions govern your use of our website, products, services, and communication methods, including SMS messaging. By using our services, you agree to be bound by these terms.

If you do not agree with these Terms and Conditions, please refrain from using our services.

2. Use of Services

You may use our services for lawful purposes only. By using our services, you represent and warrant that:

  • You are at least 18 years old.
  • You will not use the services for any illegal or unauthorized purpose.
  • You will comply with all applicable laws, including those governing data protection, privacy, and cybersecurity.

3. User Conduct

You agree not to:

  • Upload or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
  • Attempt to interfere with the proper working of our website or services, including using viruses, bots, or other disruptive technologies.
  • Use our services for any fraudulent activity, including phishing, spamming, or distributing malware.
  • Access or attempt to access any of our systems, networks, or data without authorization.

4. Managed Services Agreement

By engaging with National Networks for managed IT services, you agree to the terms outlined in our Service Level Agreement (SLA) and/or Managed Services Agreement (MSA). These agreements govern the scope, pricing, and responsibilities of both parties in relation to our services.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of National Networks or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive license to access and use the content for your own personal or business purposes, but you may not copy, modify, distribute, or use the content for commercial purposes without our prior written consent.

6. Purchases and Payments

If you engage National Networks for any paid services, the following terms apply:

  • You agree to pay all applicable fees and charges for the services provided.
  • Payment terms, billing cycles, and refund policies are specified in your contract or agreement with National Networks.
  • Any late payments may be subject to additional fees, and we reserve the right to suspend services in the event of non-payment.

7. 10 DLC Messaging Terms

To comply with the 10 DLC regulations governing A2P messaging, National Networks has established the following guidelines for SMS and MMS messaging:

  • Consent and Opt-In: By providing your phone number and explicitly opting in to receive SMS messages from National Networks, you agree to receive messages related to service updates, promotions, and other relevant notifications.
    • You must provide express consent before any messages are sent. This can be done via our website, during service onboarding, or by texting a designated keyword to our number.
    • Consent will not be implied from other forms of communication (e.g., email signup).
  • Message Frequency: The frequency of messages will vary depending on the type of service you’ve opted into. For example, service alerts and promotional messages will be sent periodically, but never excessively.
  • Opt-Out: You can unsubscribe from SMS messaging at any time by replying "STOP" to any message you receive from us. Upon opting out, you will no longer receive SMS messages, though transactional communications (e.g., service alerts) may still be sent as necessary.
  • Help Commands: If you need assistance, you may text “HELP” to our messaging number, and we will provide additional instructions or help with your subscription.
  • Fees and Charges: Standard messaging and data rates may apply based on your carrier’s plan. National Networks is not responsible for any additional charges you may incur from your mobile carrier.
  • Data Usage: Any personal information collected through SMS messaging, including your phone number, will be used in accordance with our Privacy Policy. We do not share your phone number with third parties for marketing purposes without your consent.
  • Carrier Liability: We are not responsible for delays in message delivery caused by issues with mobile carriers, network availability, or other unforeseen circumstances.

8. Privacy Policy

Your use of our website and services is subject to our Privacy Policy. The Privacy Policy outlines how we collect, use, and protect your personal data, including information collected during SMS interactions, and your rights regarding your information.

9. Disclaimers and Limitation of Liability

National Networks provides its services "as is" without any warranties, either expressed or implied. While we strive for accuracy, we do not guarantee the accuracy, reliability, or completeness of the content on our website or in our services.

To the fullest extent permitted by law, National Networks shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to your use of our services or any content provided by us.

10. Service Interruptions

We strive to ensure the continuity of our services; however, we do not guarantee uninterrupted service. National Networks is not responsible for any delays, interruptions, or loss of data resulting from outages, maintenance, or issues beyond our control.

11. Governing Law

These Terms and Conditions, and any disputes arising out of or related to the use of our services, shall be governed by the laws of the state of Louisiana, without regard to its conflict of law provisions.

12. Modifications to Terms

National Networks reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Effective Date." It is your responsibility to review these Terms periodically for updates.

13. Termination

We reserve the right to terminate your access to our website or services for any reason, including violation of these Terms and Conditions. Upon termination, all provisions of these Terms that, by their nature, should survive termination shall remain in effect.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions, or regarding SMS messaging or opt-out procedures, please contact us at:

National Networks

2950 Country Club Rd.
Lake Charles, LA 70605

Phone: 888-219-4266

Email: info@nationalnetworks.com